Privacy Policy

Our privacy policy applies to personal information we collect from our visitors, customers and vendors through the OitaKoto.Com. The policy outlines the information we collect about visitors, customers, and vendors; how we use, disclose and otherwise manage this information; and the choices you have to restrict our usage of this information. Ensuring the privacy of your personally Identifiable Information is important to us because you are a VIP for us.

When and how information is collected

We collect personal information when you:

• Register, Purchase, order, return or exchange products and services from OitaKoto.Com;
• Track your orders through our prescribed system;
• Sign up for our newsletter or email campaign;
• Send or purchase a gift card;
• Register for special customer campaign;
• Participate in our promotions or surveys
• Contact us with a comment, question or enquiry;

Information collected when you shop

If you use a credit or debit card for your purchases we will collect your card-related information in order to process your payment. We may also collect your opinion, suggestions, complaints or enquiries through emails or prescribed forms. 

Information collected by us

Registered customer –

We store basic information and purchase history of a registered customers/visitors in order for members to track their orders and repeat shopping.

Guest customer – 

We may collect personal information, such as name, email address and/or mobile number of a guest shopper who signs up for our newsletter. We use this information to communicate with guest customers to provide them with news about special offers and promotional campaign.

Information collected through newsletter signup

We will use your email address, if you signed up, to send our electronic newsletters which contain necessary information of promotions, the launch of new merchandise, store openings and other shop related news. We may also use the optional information such as your name, postal code and product interests to enhance our product and services. We respect your privacy and will not exchange or sell your email address to any company. You can unsubscribe from our email list at any time by clicking on the unsubscribe link at the bottom of our newsletter.

Information collected when you visit the store

You are not required to register to browse OitaKoto.Com. However, you will be required to create an account if you wish to avail special offers that registered users can benefit from, by providing us with your name, email address, and a password. Personal information (such as name, address, mobile number, email address, billing address, shipping address and credit card information) you provide to us while creating or updating your account and at checkout on our website are stored in the database on our server and our internal systems. We use this information to provide and administer the smooth shopping experience and other services you have requested.

Information collected when you participate in campaign of special promotion and survey

When you participate in a promotion or survey, we may collect your name, email, contact address, contact number. We use this information to administer your participation in the campaign, to contact you with follow-up enquiries.

Information collected by customer service

You may be asked for information that identifies you, such as your name, email, contact/ship address and contact number when you contact our customer care service with a question, enquiry, feedback or comments. We collect this information to validate your identity for a quick response and better service. We may retain this information to assist you in the future. We may also use your feedback to improve our services.

Information collected through analytics

IP address

 You can visit the website without exposing your personal identity. However, we collect the Internet protocol (IP) addresses of all our website visitors and other related information such as resource requests, user agent (browser), operating system, the average time of browsing and so on. We use this information to monitor and improve our website performance and response time.

Cookies and Session–

We use cookies, Session etc. to collect your browsing history. Cookies, Session etc. are bits of information that are automatically stored on your computer using user agent that you use for browsing the store, so that, we can recognize you when you revisit the store. We use this information for better understanding of your preference in our website so that we can produce the store more precisely for you. However, if you decide not to accept cookies, you may disable the option through your user agent. The information collected through cookies or session may be combined with other identifiable personal information (such as demographic and past browsing information) from our records and other sources. We may use this combined information for notifications of a special campaign and product launching.

Information collected by third party websites and e-advertisements

Our website may contain links to third party websites. We will not provide any of your personal information to these third parties without your prior consent. We provide these third party links as part of our effort to provide you with news and events information or for your convenience.

Information collected by social media platforms

You may choose to engage with our content on or through third-party social networking websites and applications. If you choose to do so, you may allow us to have access to certain information associated with your social media account (such as, name, email, profile picture, etc.) to receive our content or as a requirement of the operation of the website, application or registration with OitaKoto.Com using your social network profile.

Information we share

We may share your name, picture etc. but not contact details to our customers on our behalf. We use service providers to process online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, to help us better understand your interest of Oitakoto.Com, and to improve our website. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These service providers are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by the law.

Information collected for legal obligations

We may be required to provide your personal information in response to a Legal Action of Law Enforcing Agencies of Bangladesh.

Security of personal details

Your privacy is very important to us. We ensure practical administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information. Our procedures to protect personal information in our charge and control including providing access to personal information only to employees and authorized service providers who require such information for the purposes described in this privacy policy. To provide you with an increased level of security, online access to certain personal information may be protected with a security key (password) you create. We strongly recommend that you do not disclose your security key to anyone. We will never ask for your password in any unwanted contact.

Policy changes

We may periodically change this privacy policy for new, unpredicted uses not previously disclosed. Any changes made to the privacy policy will be posted here with or without prior notification.

Updating your profile

If you wish to access or update your account information that we have or to correct factual errors in our database, please contact us or do it yourself through your account dashboard. To protect your privacy, we will take necessary initiative to verify your identity before granting access or making corrections.